State Farm® Insurance Agent Shane Andrus
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Penny Maynard
March 28, 2025
"I absolutely love how kind each and everyone are in the office ,Brianna ,was so kind and helped me out every way she could .they all help you out every way possible and treat you like family not just a customer .thats why I do business with them instead of my local State Farm office ! Thank you for the great customer service !"
Andrea Hardesty
March 27, 2025
"Anna is a delight to work with and very helpful in answering all my questions! What a great staff!"
Diana Woodall
March 24, 2025
"Thank You Brianna for all of your help! Very much appreciated!"
"Diana, thank you for your kind review and feedback about Brianna! My team and I will always work hard to make sure your customer experience is positive. - Shane "
Leshia Lady
March 18, 2025
"Anna West is awesome and very helpful"
"Thank you for your feedback, Leshia! We're so glad to hear that you had a positive insurance experience! - Shane"
Melissa Griggs
March 13, 2025
"State Farm has had our business for years because they have excellent and quick service with great rates"
"Thank you for your feedback, Melissa! We're so glad to hear that you had a positive insurance experience! - Shane "
Abi Rimgale
March 12, 2025
"Brianna is super attentive and helpful, and makes the experience much easier. She has a positive attitude throughout every interaction and makes me laugh!"
"Thank you for your feedback, Abi! We’re so pleased to hear that you feel supported by our team. Your kind words means everything to us, and we’re here whenever you need assistance! - Shane "
Mark Chidester
March 6, 2025
"Awesome to work with"
"Mark, thank you for the kind feedback! - Shane"
andy aquino
March 5, 2025
"Anna has been my main point of contact since joining State Farm. Her office is in another state, yet her, and rest of the staff, still manage to respond to any inquiries or concerns in a timely manner."
"Andy, knowing that your positive experience is being shared with others means the world to our State Farm Agency! Thank you so much! - Shane"
Paula
February 28, 2025
"I LOVE This State Farm office. They have the Best Customer Service. If there’s anything you need. It’s done in no time at all. Brianna) is right on top of what your needs are. Who else’s Insurance agency calls on your birthday? She doesn’t care about meeting a quota, She cares about her Clients..She called when I had an accident just to make sure I was Okay! They sent flowers to my Granddaughters Funeral. If you aren’t using this State Farm, Then you’re doing it wrong!"
"Paula, the kind feedback you have provided is music to our ears! Thank you for your continued business. We will work hard for your business each day. - Shane"
Ashley McCarty
February 27, 2025
"Anna provided us with excellent customer service and was able to save us a couple hundred dollars per month on our insurance. I would recommend Anna with State Farm to anyone looking to shop around for coverage!"
"Ashley, thank you for taking the time to share such kind feedback with my team and I. We appreciate you and your time! - Shane"
doreen lynch
February 27, 2025
"Shane and Brianna go above and beyond what is expected professionally amd I absolutely appreciate and recommend 10 out of 10"
"Thank you so much, Doreen! Brianna and I truly appreciate your kind words and recommendation. It means a lot to know that our efforts made a positive impact. We’re grateful for your support and look forward to helping you again in the future! - Shane"
John Solak
February 27, 2025
"Please stop cold calling me to sell me insurance I do not live in Kentucky."
"Hi John, we sincerely apologize for the mix-up. The phone number in our system for Mr. Solak was incorrect, and unfortunately, it happened to be yours. We’ve since updated our records and contacted the correct Mr. Solak regarding his insurance. We truly regret the inconvenience and appreciate your understanding. If you have any further concerns, please feel free to reach out. - Shane"
Thomas Mack
February 25, 2025
"Forgot my debit card to make payment.. stat farm helped me out an made my payment through the system with my card on file"
"Thomas, thank you so much for the great feedback! Our team is always here to help, and we’re glad we could resolve the situation smoothly. If you ever need further assistance, don’t hesitate to reach out! - Shane"
Michelle Hill
February 25, 2025
"Staff is friendly and knowledgeable. Problems get resolved quickly."
"Thank you for your kind words, Michelle! We're so glad to hear that you had a positive experience with our team. We pride ourselves on being knowledgeable and efficient, and it's great to know we met your expectations. If you need any further assistance, don’t hesitate to reach out. We’re here to help! - Shane"
Aj Ferguson
February 17, 2025
"Brianna is very informative & easy going on the phone. Will definitely continue to ask for her when I need to have something handled."
"Aj, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their experience positively! Thank you. - Shane"
G. N.
February 13, 2025
"No complaints thus far....."
"Thank you so much for your review! We appreciate your business. Let us know if there is anything we can do for you."
M Galloway
February 12, 2025
"Anna was the best!! She was friendly, and made sure we had the best deal and coverage!"
"Thank you for providing us with a 5 star rating! - Shane"
Britaney Florance
February 5, 2025
"Anna was great so got my insurance down"
"Britaney, I’m happy to hear Anna took such great care of you. My team and I will always strive to leave you with a wonderful customer service experience! - Shane "
Lela Shoemake
February 3, 2025
"Wes was very helpful and pleasant as well as thoroughly explaining all my options. Very happy with them at State Farm!"
"Lela, it means so much to my team and I that you have taken the time to share this great feedback with us. Thank you very much! - Shane"
Chad Senff
January 31, 2025
"Brianna was very helpful and answered all my questions."
"We like to think Brianna is great also. Thank you for trusting us with your insurance needs Chad, and glad we were able to help you!"
Billy Crabtree
January 31, 2025
"Took care of all my needs and are a great group to work with. Thanks for all you do."
"Thank you for the kind words Billy. We appreciate you allowing us to help you and take care of your insurance needs!"
Jane Reynolds
January 30, 2025
"Thank you Brianna, job well done 😊"
"Thank you, Jane, for the 5-star review!"
James Burgett
January 30, 2025
"Shane's team is always very responsive and happy to help with all of your needs. A great group to work with!"
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Shane's team. Our goal is to provide excellent service and support to all our clients, and it's wonderful to know that we met your expectations. We look forward to continuing to work with you in the future!"
evany bouvier
January 29, 2025
"Anna and west are alsome"
"Thank you for the 5 star review today and the kind words. We appreciate you!"
Michelle Moore
January 29, 2025
"Brianna completed my request before we were even off the phone. Excellent service!"
"Thank you for taking the time to share your experience! We're so glad to hear that Brianna was able to assist you quickly and effectively. Our team strives to provide prompt and excellent service, and it’s great to know we hit the mark. If you need anything else, don’t hesitate to reach out. We’re here to help!"